Refund policy

We value your satisfaction and are here to assist you. For any concerns regarding returns or refunds, feel free to contact us via email at avitalperfumes@gmail.com.

Eligibility for Returns

Aviital Perfume offers a 10-day return policy, effective from the date of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as you received it. Returns are only accepted for items that are defective, damaged during transit, or incorrectly delivered. A valid proof of purchase is mandatory to process any return request.

Non-Returnable Items

Certain items are not eligible for return, including products that have been used, tampered with, or are missing their original packaging and tags. We also do not accept returns for items that are not accompanied by proof of purchase or for reasons outside our return policy scope.

Return Process

To initiate a return, you must contact us at avitalperfumes@gmail.com within the 10-day return window. Please provide your order number, a description of the issue, and supporting evidence such as photographs of the product if it is defective or damaged. Once your return request is approved, we will provide you with the necessary instructions to ship the product back to us. Note that return shipping costs are the responsibility of the buyer unless the return is due to an error on our part (e.g., defective or incorrect product).

Inspection and Approval

After we receive the returned item, it will be inspected to ensure it meets our return policy criteria. If the item is found to be ineligible (e.g., used, damaged outside of delivery, or incomplete), we reserve the right to decline the return and no refund will be issued.

Refund Policy

Once your return is approved, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days of approval. Please note that the time it takes for the refund to reflect in your account depends on your payment provider.

Exchange Policy

We are pleased to offer direct exchanges for our products. If you wish to exchange an item, simply contact our customer service team to initiate the exchange process. Ensure the product is in its original condition, and we’ll help you swap it for the desired item hassle-free.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, you must notify us within 48 hours of delivery. Please include a description of the issue along with supporting evidence, such as photographs. We will promptly assist you in resolving the matter and ensuring your satisfaction

Customer Support

We are dedicated to providing excellent customer service and ensuring a smooth shopping experience. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us at avitalperfumes@gmail.com.

Thank you for choosing Avital Perfume!